Concierge.THE SOCIAL SPOON NEWSLETTER
THE CONCIERGE
A note for
hotel people.
Longer reads on the emails, guest relationships and decisions behind direct bookings.
Read on SubstackSocial Spoon INSIGHTS / IDEAS FROM THE INBOX
Ideas for better
hotel email.
Practical fixes, honest breakdowns and the occasional strong opinion. A look at what makes an email worth a guest’s attention.
Concierge.THE SOCIAL SPOON NEWSLETTER
A note for
BANGER OR BIN
One email.
One honest breakdown.
What works, what misses the point, and the one change I would make to a hotel email.
Watch on Instagramhotel person
to another.
FROM THE HOTEL FLOOR
Better emails start
with better questions.
Practical observations about guest journeys, email ownership and making marketing useful.
Follow on LinkedInLET’S TALK ABOUT YOUR HOTEL
Want to talk about
your own emails?
Let’s look at what happens between stays, and where email could make a difference.
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