Someone to own it
“The newsletter goes out when someone remembers.”
I give it a monthly plan, write and build the emails, then send the approved work. Your team supplies the news and signs it off.
Start hereSocial Spoon HOTEL EMAIL MARKETING SERVICES
Three ways in.
Where are you stuck?
Email management, automated guest journeys and audits for independent hotels. Choose someone to own the work, build a missing journey, or find out why the emails you already send aren’t doing enough.
Book a discovery callMAISONSerein
Welcome to Maison Serein
Your room above
the courtyard
18 rooms in the Atlas foothills. Choose a Garden Suite for a private terrace, with breakfast in the courtyard until 10:30.
Explore the Garden SuiteYou approve. I send.Fictional hotel. Real structure.
Your emails, planned, written, designed and sent every month. Nobody at reception has to remember the newsletter again.
Sends itself.
The emails that send themselves: a welcome, arrival details, a follow-up after checkout and a reason to return.
Find the gap.
I review the emails your guests receive, score them and tell you which gaps to fix first.
Done-for-you email marketing
Your emails, planned, written, designed and sent every month. Nobody at reception has to remember the newsletter again.
Explore the serviceAutomated guest journeys
The emails that send themselves: a welcome, arrival details, a follow-up after checkout and a reason to return.
Explore the serviceAudits & strategy
I review the emails your guests receive, score them and tell you which gaps to fix first.
Explore the serviceTHE GUEST JOURNEY REVENUE SPRINT
Start with one email journey.
Choose one group: past guests, wedding enquiries or people already booked. I build up to four emails in your existing platform.
£1,000 fixed project.
A 14-day build once scope, payment, access and assets are in place.
It can be your starting point before ongoing management. There’s no retainer requirement.
How the Sprint worksWhat needs to happen?
The missing moments
“Our guests get a confirmation and then nothing.”
I build the welcome, pre-arrival and post-stay emails around the guest’s next step, with the rules to send them at the right time.
Start hereA clearer picture
“We send emails. Are they doing anything?”
An audit scores what your guests receive and puts the fixes in order. You leave knowing what to change first.
Start hereLET’S TALK ABOUT YOUR HOTEL
Not sure which one you need?
Tell me what’s happening at your hotel and I’ll tell you where I’d start. Sometimes it’s none of the above.
Book a discovery callI’ll tell you what I’d fix first, whether or not you hire me.