Services 01 / DONE-FOR-YOU EMAIL MARKETING

Hotel email marketing.
Done for you.

Strategy, copy, design and delivery. Consistent emails that sound like your hotel, with someone responsible for getting them out.

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Sunset over a mountain valley from a hotel's poolside loungers

A November campaign for Maison Serein

Maison Serein · Fictional hotel concept

MAKE THE MOST OF THE RELATIONSHIP

Give guests something worth opening

A new menu. A quieter weekend. The first signs of a favourite season. Your hotel already has stories worth sharing.

The work is choosing the right story, for the right guests, with a useful next step. Then making sure the email looks and works as it should.

WHAT’S INCLUDED IN THE PLAN

What campaign management includes

A campaign plan that fits

A calendar shaped by your booking priorities, seasons and property news, with a clear purpose for every send.

Copy with a sense of place

Specific, human writing that sounds like your hotel and gives guests something to picture.

Design that makes the next step clear

Responsive emails, readable on a phone, with a focused message and useful booking links.

Thoughtful audience selection

Relevant segments based on the data and permissions available, with booked guests excluded from inappropriate acquisition messages.

Care before every send

Link checks, mobile previews, audience review and an agreed approval process.

Reporting you can use

Clicks, engagement and booking outcomes where reliable tracking is available, with practical next steps rather than a dashboard full of numbers.

WORKING WITH YOUR TEAM

Working directly with Saijen

You work directly with Saijen on strategy and delivery. We agree who shares property updates, who approves the work and what’s going out.

Campaign frequency and scope depend on your audience, priorities and budget. Those details belong in a clear proposal.

Meet Saijen
OTA SHARE OF BOOKINGSBEFORE AFTER

73%43%

30 percentage points less reliance on OTAs.

Wellness retreatSri Lanka27 rooms

Less reliance on OTAs at a wellness retreat

A five-email welcome sequence, audience segmentation and priority access to seasonal availability. See what changed over six months.

Email open rate
13.5% 39.3%
Email subscribers
3,400 8,300
Explore the case study

Reported results from one engagement. See the full case study for context.

Questions about campaign management

Does this include automated emails?

Campaign management and journey builds can be combined in a proposal. We’ll be clear about what is included, what needs building first and what ongoing management covers.

Do I need to provide the content?

Your team provides property knowledge, current offers, availability and suitable imagery. Social Spoon turns those inputs into the agreed email strategy, copy and design.

Will you send constant discounts?

The starting point is a reason to visit, not a price reduction. Any offer should fit your positioning, margin and booking priorities.

LET’S TALK ABOUT YOUR HOTEL

Let’s give your email
a proper plan.

Let’s look at what happens between stays, and where email could make a difference.

Book a discovery callA conversation with Saijen. No obligation.

FROM SOCIAL SPOON

A little perspective
for your inbox.

Practical ideas for better hotel emails, guest relationships and direct bookings.

FREE TOOL FOR INDEPENDENT HOTELS

What are OTA commissions costing your hotel?

Use your hotel’s own figures to estimate commission costs with the free OTA calculator.